Burton
Court is private property owned by the Royal Hospital Chelsea (RHC) and is
designated for sporting activities. A Burton Court membership allows
access for walking and general exercise, dog walking, use of the tennis courts
and use of the cricket nets (subject to availability).
- The membership provides entry to
Burton Court for one household, living at an individual address during the
opening hours as advertised.
- Access to Burton Court is via QR
code only. Members without a QR code will not be granted access.
- Members are always expected to
behave responsibly and courteously towards other members and RHC staff.
- Children under the age of 14 must
be accompanied by an adult with a membership at all times whilst in Burton
Court, except in the case of the child having a sports coaching session.
- Members may bring in a guest,
provided they remain with the guest at all times. The QR code may not be used
by unaccompanied guests. Guest dogs are not permitted.
- Members are permitted access to
the Main Avenue, East Avenue, the paths parallel to Royal Hospital Road and the
Football Pitch (when it is not being used for team games or Schools curricular
sport).
- The cricket ground, from gate to
gate bounded by the hedges, is out of bounds at all times to others than match
players, officials or grounds staff.
- Last entry to Burton Court for
members is 10 minutes before the published closing time. This is to ensure that
the grounds are clear and may be locked by the published closing time.
- The grounds are patrolled by the
RHC uniformed security staff who may from time to time wish to verify access
credentials, and who will direct usage of the grounds. Member’s compliance with
the RHC security team’s instructions is required.
- To further enhance the security
of the RHC site, CCTV is in place at the St Leonards Gate entrance to Burton
Court and Body Worn Cameras (BWC) are worn by the security staff, the Lawful
Basis for having these systems in place is Legitimate Interest, which are
listed below, the collection of data on this lawful basis does not require
consent from data subjects.
· Assist
in providing a safe and secure environment.
· Reduce
crime and the fear of crime by reassuring pensioners, staff, and visitors.
· Deter
criminal, abusive, threatening, and violent behaviour.
· Identify,
offenders in relation criminal, abusive, threatening, and violent behaviour.
· Obtain
and Provide the Police, RHC management with evidence upon which to take criminal,
civil and disciplinary action, respectively.
· Protect
security staff from undue threats, abuse, and violence
The data that will be collected will be images only by the CCTV and
images and audio by the BWC, if required captured data will be used as evidence
for Law Enforcement or Internal Investigation purposes. CCTV footage is stored
on an internal server for 31 Days, BWC footage is stored for 6 days, once the
threshold days have been reached the data anatomically deletes, if the footage
is required for evidential purposes, it will be retained until such time that
it is no longer required. Access to the data is restricted to the RHC Security
Officer (CCTV & BWC), Site Security Manager (CCTV) and RHC Safety Security,
Team Leader (CCTV).
- For security purposes and to
facilitate assistance within Burton Court, the names of members, their
membership status and dog details (if applicable) will be shared with our
security provider, who is a subcontractor employed by the RHC.
- Members are required to show
their access credentials to any member of RHC staff or nominated security staff
upon request and must act in compliance with any reasonable instruction
issued. All members, regardless of age, will be reprimanded if they are found to
be in contravention of the Terms & Conditions of Membership, or of the
rules within this Handbook.
- Any issues regarding member’s
behaviour or activities within Burton Court should, in the first instance be
reported to Burton Court security, located in the security hut at the entrance
or telephone 07759 526 237.
- The lead member will be held responsible
for any incident that takes place in Burton Court involving any members of
their household.
- Dogs must be kept under
reasonable control by an adult at all times whilst in Burton
Court premises. Behavioural issues arising between dogs should be reported to
the Burton Court Manager; however, no liability is accepted by The RHC for any
damage, nuisance or injury caused by or to any dog(s) while they are in Burton
Court. Such matters must be dealt with between the members concerned. The RHC
will not act as the mediator in such disputes; however, it will always act for
the common good of its members. All reported incidents are kept on file and
will be referenced if further incidents occur.
- The RHC’s Commissioners reserve
the right to close Burton Court at any time and to vary the times of opening,
without notice if necessary, although advance notice will always be preferred.
Several other uses are arranged in Burton Court each year that may require some
limitations on access. The RHC will endeavour to advise members of these in
advance.
- Throughout late April and all of
May annually the organisers of the Chelsea Flower Show use Burton Court for
parking and service facilities, which means vehicles will be moving around the
site.
- Membership fees are set annually
by the RHC and are subject to an annual increase in line with RPI.
- If a membership is not renewed
within 30 days of expiring, the members profile will be removed from the
system.
- If a member wishes to cancel
their membership prior to the expiry date The RHC is not obligated to offer a
refund. Refunds are solely at the discretion of the RHC.
- Should members fail to follow
Burton Court Rules and Policies or the instruction of RHC staff, the RHC reserves
the right to withdraw all right of access to any member. This will occur
electronically by cancelling the membership. No refund of fee will be made if
the right of access is withdrawn permanently.
- The tennis courts will be
available throughout the year subject to weather conditions, except for any
period of repair and maintenance for which members will be notified.
- Any tennis court bookings must be
made through the app and cancelled if members are unable to attend. Tennis
Court bookings are monitored and failure to show up for a booking without
cancelling will be noted by the Burton Court Manager. Repeated failure to show
up for a booking without cancelling may result in suspension of tennis court
booking privileges.
- To prevent injury, members are
advised to only use the courts in appropriate weather conditions. The RHC will
close the grounds if weather conditions deteriorate and potentially represent a
safety hazard.
- Use of the Burton Court tennis
coaches is only available to members. The service is not available to guests.
Only Burton Court registered tennis coaches may coach tennis on the courts.
- Members wishing to use a personal trainer or sports coach in Burton Court must register them with the Burton Court Manager. Trainers must provide public liability insurance certificate, risk assessment and up to date CRB check.
- The RHC’s full privacy policy can
be found at: Privacy Policy | Royal Hospital Chelsea
- All the data provided upon
commencing or renewal of membership is used solely to contact the member about
matters pertaining to their Burton Court membership or for security purposes.
- All personal data provided by new
or existing members will be stored in a third-party CRM system (Clubright Ltd)
for the purposes of managing the membership. This data is held in EU-based
secure webservers.
- To receive The RHC’s news,
events, appeals, and fundraising opportunities, a member must tick the opt-in
box on their membership profile, allowing for their data to be used by the
RHC’s Department of Public Engagement.
- Once a Burton Court
Application/Renewal is completed the data provided will retained for 14 months,
from the date that the membership is started or renewed, after which point the
data will either be updated or, in the event of non-renewal, will be removed
from the system.
- All data must be kept up to date
and any change of address etc must be reported to the Burton Court Manager.
- By providing contact information
such as a telephone number or email address the member gives permission to be
contacted about membership by these means.
- For security purposes and to
facilitate assistance within Burton Court, the names of members, their
membership status and dog details (if applicable) will be shared with our
security provider, who is a subcontractor employed by the RHC.
- Members and their guests use
Burton Court at their own risk. The RHC will not accept any liability for loss,
damage or injury caused to any member, guest or their dogs.
- You will confirm your compliance
with all statutory requirements regarding the use of the grounds for such
purposes as your membership entitles you. Notwithstanding this you will
indemnify and keep the RHC indemnified against any costs, claims or liabilities
incurred by us and arising in connection with any matters relating to the
provision of services provided under the terms of this agreement or arising out
of any non-compliance and/or as a result of any breach of these Terms by
you.